Order Tracking

Tracking Updates

Where available, tracking is sent to the contact details provided at checkout. A carrier may need time to show movement after a label is created or shipment information is received. A temporary lack of tracking updates does not necessarily indicate a lost shipment.

Following Delivery

Please monitor carrier tracking and delivery notices. If a delivery attempt is missed, follow the carrier instructions for redelivery, collection, or a later attempt where applicable.

Delivery Concerns

If tracking remains unchanged for an unusual period or a package appears missing after its expected delivery window, contact us with your order number. We will review available information and advise on next steps.

Tracking support: service@norviliay.com