Return and Refund Policy

Requesting Help

If an item arrives damaged, incorrect, incomplete, or materially different from its description, contact us promptly with the order number, a clear explanation, and photographs where relevant. We will review the information and explain the available next steps.

Returns

Please contact us before sending an item back. If a return is approved, we will provide instructions appropriate to the item and reason for the request. Unauthorized returns may not be identifiable or eligible for processing.

Refunds

Approved refunds are issued to the original payment method whenever possible. Payment providers determine when a refund appears. Eligibility and treatment of original shipping costs, return shipping, or excluded items depend on the circumstances and applicable law.

Return support: service@norviliay.com